bought a flight from BA, first leg was operated by AA. AA took off, did a U turn, landed at origin. gate agent said he had no information about the flight or replacements, to the whole plane. he, nor any other AA staff, was anywhere to be found anywhere in the secure zone of the airport. waited hour, left airport, booked new ticket on not-BA/AA for the next day. didn't get luggage back for over 9 weeks.

american express says ba gets to keep my $2612. BA.