They have a serious battery issue with the 11th gen intel systems. If left turned off (and unplugged) for a couple of weeks, to a month or so, they are unable to turn on. Not even if subsequently plugged in.
So it has to be partially dissembled, both the main and RTC battery removed, and the mainboard has to be reset.
The advice they gave was to not unplug it....if you're going to leave it for a few weeks. There is no fix, and they've offered nothing to help.
If you use it every day, you probably won't see this. But I suggested that my partner get one, and she only uses it occasionally for work, so now we have a dedicated place for it to be plugged in all the time, so that it will (presumably) work when she really needs it. It's a lousy solution to a situation of their creation. They blame Intel, but the problem really has been pushed to me.
We reported this when it was under warranty, and they didn't fix it. Now that it's out, I guess it's just wait and see, and hope that this not inexpensive laptop keeps working. I have laptops much older that I feel I can count on to power up much more reliably than this thing.
Being able to power on is not really setting the bar that high for reliability.
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